At Bpc Bonprix Collection, we’re committed to making your shopping experience delightful from start to finish. Whether you’re shopping for adorable baby clothes, stylish outfits for girls and boys, or cozy sweaters, we want you to love every purchase.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays).
Shipping Methods
We offer two convenient shipping options to suit your needs:
- Standard Shipping (€12.95):
- Delivered via DHL or FedEx
- Estimated delivery: 10-15 business days after shipping
- Tracking information provided
- Free Shipping:
- Available for orders over €50
- Delivered via EMS
- Estimated delivery: 15-25 business days after shipping
Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to Asia and certain remote areas where our shipping partners may have restrictions.
Returns & Exchanges
We want you to be completely satisfied with your Bpc Bonprix Collection purchase. If you’re not happy with your order, we offer a simple returns and exchanges process.
Our Return Policy
We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:
- Items must be unused and in their original condition
- All original tags must be attached
- Items must be in their original packaging
- Proof of purchase is required
Non-Returnable Items
For hygiene reasons, we cannot accept returns on the following items unless they arrive damaged or defective:
• Underwear (Sous vêtements)
• Swimwear
How to Initiate a Return or Exchange
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return or exchange.
- Wait for Approval: Our team will review your request and send you a Return Authorization Number (RAN) if approved.
- Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
- Ship Your Return: Send the package to our returns center at: Bpc Bonprix Collection Returns
39 Allée Brancas
Nantes, FR 70654 - Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Refund Process
Once we receive and inspect your return:
- Refunds will be processed within 5-7 business days
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping fees are non-refundable
- For exchanges, we will ship your new item once we receive the returned product
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
- For international returns, please note that any customs fees or import taxes are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.
Sample Return/Exchange Request Email
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Bpc Bonprix Collection Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:
Item name: [Product Name]
Item size/color: [If applicable]
Reason for return/exchange: [Brief explanation]
Please advise on the next steps for processing my request.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]
If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team. We’re here to help make your shopping experience with Bpc Bonprix Collection as enjoyable as possible!
The Bpc Bonprix Collection Team