At Bpc Bonprix Collection, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery. To be eligible for a return:

  • Items must be unused, in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items: For hygiene reasons, we cannot accept returns on underwear (Sous vêtements) and swimwear unless they arrive damaged or defective.

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and details about the items you wish to return or exchange.
  2. Wait for Approval: Our team will review your request and send you a Return Authorization Number (RAN) if approved.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return: Send the package to our returns center at:
    Bpc Bonprix Collection Returns
    39 Allée Brancas
    Nantes, FR 70654
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bpc Bonprix Collection Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:

  • Item name: [Product Name]
  • Item size/color: [If applicable]
  • Reason for return/exchange: [Brief explanation]

Please advise on the next steps for processing my request.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Order Number]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • For exchanges, we will ship your new item once we receive the returned product

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. For international returns, please note that any customs fees or import taxes are non-refundable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund at no additional cost to you.

Note: This policy applies to all regions we ship to, excluding Asia and certain remote areas where our shipping partners may have restrictions.

If you have any questions about our returns and exchanges policy, don’t hesitate to contact our friendly customer service team. We’re here to help make your shopping experience with Bpc Bonprix Collection as enjoyable as possible!